🔒 Privacy

Privacy Policy – 99baji

Your privacy matters to us. This Privacy Policy explains exactly what personal data 99baji collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon designed to confuse.

Last updated: 1 January 2025
Our Commitment

How 99baji Protects Your Privacy

Six principles that guide how we handle your personal data every single day.

Data Encryption

All data transmitted between your device and 99baji is protected by 256-bit SSL encryption. Your personal details, payment information, and account credentials are never sent in plain text across our network.

Secure Storage

Personal data stored by 99baji is held on secured servers with restricted access. Only authorised personnel with a legitimate operational need can access your data, and all access is logged and audited.

No Data Selling

99baji does not sell, rent, or trade your personal data to third-party marketers. Your information is used only for the purposes described in this Privacy Policy and is never monetised without your explicit consent.

Minimal Collection

We only collect the data we actually need to operate the platform, verify your identity, process payments, and comply with our legal obligations. We do not collect data speculatively or for purposes we cannot justify.

Your Controls

You have real control over your data at 99baji. You can access, correct, or request deletion of your personal information at any time by contacting our support team. We respond to all data requests within 30 days.

Compliance First

99baji's data practices are designed to meet applicable data protection standards. We review our privacy practices regularly and update this policy whenever our data handling changes in a meaningful way.

01 Who We Are

99baji is an online casino and sports betting platform operated for players in Bangladesh. When this Privacy Policy refers to "99baji", "we", "us", or "our", it means the entity responsible for operating the 99baji platform at 99baji.one.

As the operator of the 99baji platform, we act as the data controller for the personal information you provide when you register an account, make a deposit, place a bet, or contact our support team. This means we determine the purposes and means of processing your personal data.

Questions about your data? Contact our privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.


02 Data We Collect

99baji collects personal data in several categories depending on how you interact with the platform. Here is a clear breakdown of what we collect and why:

Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration, age verification, KYC compliance
Contact Data Email address, phone number Account communication, support, security alerts
Financial Data bKash/Nagad/Rocket account reference, transaction history Payment processing, fraud prevention, withdrawal verification
Technical Data IP address, device type, browser, operating system Security monitoring, fraud detection, platform optimisation
Usage Data Games played, bet history, session duration, login times Responsible gaming monitoring, personalisation, compliance
Communications Data Support chat logs, email correspondence Customer service, dispute resolution, quality assurance

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulatory obligation.


03 How We Collect Your Data

99baji collects your personal data through the following channels:

  • Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion.
  • Automated technologies: When you browse or use the 99baji platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
  • Third-party providers: We may receive data from payment processors (such as bKash, Nagad, and Rocket), identity verification services, and fraud prevention partners when you use their services in connection with your 99baji account.
  • Publicly available sources: In limited circumstances, we may verify information you provide against publicly available records as part of our KYC and anti-money laundering obligations.

You are not obligated to provide all requested data, but failure to provide certain information — particularly identity and payment data — may prevent us from opening or maintaining your 99baji account.


04 Why We Use Your Data

99baji uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how we use the data we hold:

  • To create and manage your 99baji account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions securely.
  • To comply with our legal and regulatory obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
  • To detect, investigate, and prevent fraud, cheating, and other prohibited conduct on the platform.
  • To provide customer support and resolve disputes or complaints.
  • To send you important account notifications, security alerts, and service updates.
  • To monitor your gaming activity for responsible gaming purposes and apply any limits or restrictions you have requested.
  • To personalise your experience on the 99baji platform, including recommending games and promotions relevant to your preferences.
  • To send you marketing communications about 99baji bonuses and promotions, where you have given consent or where we have a legitimate interest in doing so.
  • To improve the performance, security, and features of the 99baji platform through analysis of aggregated usage data.

If you do not wish to receive marketing communications from 99baji, you can opt out at any time by updating your communication preferences in your account settings or by contacting our support team.


05 Legal Basis for Processing

99baji processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contract performance: Processing necessary to provide you with the 99baji service, including account management, payment processing, and customer support.
  • Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming obligations.
  • Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our interests are not overridden by your rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given clear and informed consent. You may withdraw consent at any time.

06 Sharing Your Data

99baji does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are contractually required to handle it securely:

  • Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the minimum data necessary to process your transactions.
  • Identity verification providers: Third-party KYC services that help us verify your identity and age as required by our licensing obligations.
  • Fraud prevention services: Specialist providers that help us detect and prevent fraudulent activity on the platform.
  • Game providers: Software providers whose games are hosted on the 99baji platform may receive limited technical data necessary to deliver the game experience.
  • Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction, we may disclose your data to the relevant authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party data processors used by 99baji are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.


07 Cookies and Tracking

99baji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the 99baji website or use the app.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features such as login and session management.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
  • Analytics cookies: Help us understand how players use the platform so we can improve performance and fix issues. Data collected is aggregated and anonymised where possible.
  • Security cookies: Used to detect and prevent fraudulent activity, protect your account, and maintain platform integrity.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 99baji platform. Essential cookies cannot be disabled as they are necessary for the service to operate.


08 Data Retention

99baji retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

  • Account data is retained for the duration of your account and for a minimum of five years after account closure, as required by our licensing and AML obligations.
  • Transaction records are retained for a minimum of five years from the date of the transaction.
  • Support communications are retained for three years from the date of the interaction.
  • Marketing consent records are retained for as long as you remain a registered player and for two years after account closure.

When your data is no longer required, 99baji will securely delete or anonymise it. Where anonymisation is not possible, we will ensure the data is stored securely and isolated from further processing.


09 Your Privacy Rights

As a 99baji player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where we no longer have a lawful basis to hold it.

Right to Restriction

Ask us to limit how we use your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

Some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain under our AML or licensing obligations. We will always explain clearly if a limitation applies to your request.


10 Data Security

99baji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

  • 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
  • Encrypted storage for sensitive data including payment references and identity documents.
  • Role-based access controls ensuring only authorised staff can access personal data.
  • Regular security audits and penetration testing of our platform infrastructure.
  • Two-factor authentication available for all player accounts.
  • Automated monitoring systems that detect and alert on suspicious access patterns.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, 99baji will notify affected players and relevant authorities as required by applicable law.

You also play a role in keeping your account secure. Use a strong, unique password for your 99baji account, enable two-factor authentication, and never share your login credentials with anyone.


11 Children's Privacy

The 99baji platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the data, and return any deposits made.

If you believe a minor has accessed the 99baji platform, please contact us immediately at [email protected] so we can take appropriate action.


12 Changes to This Policy

99baji may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically to stay informed about how 99baji protects your privacy. Your continued use of the platform after any update constitutes acceptance of the revised policy.


13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99baji handles your personal data, please get in touch with our team:

For concerns that cannot be resolved directly with our team, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how 99baji operates and protects its players.

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